Customer Advocate with 20+ Years of Experience
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➡20+ years of hands-on experience as a customer advocate and trusted advisor using the best research methods and frameworks to obtain answers to Product, Market and UX questions across B2B, B2C and B2B2C.
➡Expert at qualitative and quantitative research, translating findings into actionable insights, influencing product roadmaps, experiences and innovation for 1 billion+ users using operating systems, mobile devices, ML/AI technology, and various SaaS, aPaaS, iPaaS services.
➡Ability to communicate and influence engineering, product, design and executives with a track record of establishing trust with stakeholders by aligning product to UX, business and company goals.
➡Talent for making complicated and technical topics easy to understand, which helps when speaking with customers and understanding needs. A curious results-oriented person that applies system-level thinking to each project and enjoys working with multiple perspectives and disciplines to solve problems.
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RESEARCH SKILLS
